Friday, March 9, 2007

VONGO- Run, Run like the Wind !!!!!

Before any of you suffer the pains of dealing with the new Un-beta version of Vongo, which will make you want to shoot someone, save yourself the trouble. I am comfortable sharing this advice, having spent 4 phone calls to Vongo customer support(one of these guys was smart and informed which tells you a lot about the other 3) for about 1 and 1/2 hours with the original challege being - able to download, unable to play, escalating to not able to download, which is NOT a progressively encouraging trend and therefore, moving forward to not able to play. After all of these conversations, one of which is "escalating to Tech 2 support which I will allegedly experience in 5-7 days, Yahoo !!!!, I am again ready to shoot myself. Save yourself the trouble. I found one guy after googling vongo drm upgrade, who found a way to save movies in a way that disables the DRM thing, but after my time with the Customer Support folk at Vongo, I actually can't download anymore. Forgive my innocent heart, the one that hoped the absence of the word BETA meant that they had eliminated the bugs. Not so much. Same bugs, different support staff, same ineffective solutions. Sad. Folks like Fon.com can set up a wifi network around the world, and Starz/Vongo can't even get their movies to play. Sigh.

My only purpose for this post isn't to complain, but to save anyone encouraged by my previous euphoric post, to take a reality break re Vongo. Worth trying, drinking wine in the process, encouraged......all I'm saying.....being somewhat anesthetized can't hurt. And good luck to you. Please let us know if you prevail.

2 comments:

VongoCare said...

It sounds like there is a conflict with your DRM store. Updating it is easy just go to www.askvongo.com and type in INDV for the instructions. If you are still having issues feel free to email your contact info and I would be happy to email/call you.

Jo Ana Starr said...

Been there, done that. I am on a first name basis with many of your tech support staff. I agree that it's a DRM issue, but when it comes up after updating Vongo, or Windows, and effects the ability to view the 18 movies you have just downloaded, it's a bit of an upset.